Faqs

Reservations are not required. It is, however, a good idea to reserve your equipment so that you know you will be able to get what you need.

You should place your reservation as soon as you are pretty sure about what items and quantities you will be requiring.

Yes, you can increase your order as long as we have the items available. You can decrease your quantities, or delete items, up to three days before your event. Items deleted 72 hours of scheduled delivery or pick-up will be subject to a 25% restocking charge.

You can make a reservation a few different ways:

  • You can build a “wishlist” on this website, you will then receive a formal quote via email. If you want to turn that into a reservation, simply click on the link provided, digitally sign and remit payment. 
  • You can schedule a showroom appointment and select items in our showroom to create a reservation in person. 
  • You can call or email us with your list of items and we can begin the process that way. 

We require a valid credit card to be on file for security. This will be captured by our system once you confirm your reservation via our signature/payment link. 

We base our delivery and pick up charges on your address. This is calculated with a base of $30 and $0.84 per mile. Please inquire to find out what yours would be. Rates may also be higher for non-standard deliveries such as those that are for specific times, before or after hours (Mon – Fri 9 am – 4 pm) certain hotels, convention center locations etc. Please call or email us for a quote.

No, not as long as we can get into your backyard.

We can set up the equipment for an extra charge. Normally, when we deliver, we stack the items on the patio or other designated area. Some items, however, do include set-up and take-down, such as Tents, Dance Floors, Pipe and Drape, Stage, and Gazebos.

We offer rental protection at a small additional charge. By choosing the rental protection you will not be held responsible for any accidental damage to items on your order. This does not cover negligence. If you choose to not include this on your order you will be charged the replacement cost for any items you damage. 

In most cases as long as the items are available you can receive your items Thursday, Friday or Saturday and return on Monday for a 1 day rental rate.

Yes, as long as the items are available. Please call or email for a quote to find out. 

Yes we can do them; Additional charges may apply, please call or email for a quote.

We pride ourselves on our service. While our rental rates may not be the cheapest on most of our items we already have built-in installation and strike. Please check with the competitor to ensure they are including these things. We do price match as long as you are able to provide the competitor’s quote. 

Anything carrying the Visa, Mastercard, Discover, or American Express logos.

Hint: The same year Prince William and Kate Middleton got married. (2011)

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